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Privacy Policy

Our Policy Regarding Your Privacy

At Sunrise Botanics, we value our customers and respect their privacy rights and concerns. This is the Internet Privacy Policy for Sunrise Botanics in which we explain our purposes and policies for the collection, use, and disclosure of personal information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by either:

  • Emailing our Customer Service team at info@sunrisebotanics.com, or
  • Calling our toll-free number at 1-888-612-6461 Monday - Friday from 9:00AM – 5:00PM ET

This privacy policy describes how Sunrise Botanics collects and uses the personal information you provide on our Website: www.sunrisebotanics.com or www.sunrisebotanics.ca for your use of the services or when you purchase products from Sunrise Botanics, features and content offered by Sunrise Botanics.

Sunrise Botanics is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on Sunrise Botanics systems.

Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. We do not sell your personal information to third parties.

The Information We Collect

Sunrise Botanics collects information by various methods including information actively provided by its customers through our websites for the following purposes: to contact you to subscribe to e-mail newsletters, customer surveys, send you marketing material, enter contests, email promotions and provide general feedback. In addition, we collect information when processing sales, refunds and exchanges on-line to help us prevent fraud as well. Where required under law, we ask you for your express consent and inform you as to why we are collecting this information at the time you provide it. Sometimes your consent can be implied (for example, non-sensitive information knowingly supplied by you to our website).

The types of personal information we may collect include your name, address, phone number, email contact information, and purchasing information.

How We Use This Information

We collect personal information to establish and maintain responsible commercial relationships with our customers, to manage and develop our business and operations and to meet legal and regulatory requirements. Some examples, in addition to the other purposes set out under "The Information We Collect", include collecting and using personal information to contact you for marketing surveys to improve our customer offerings, and for soliciting customer service feedback to improve our ability to serve your needs.

On-line merchandise sales, refunds and exchanges:

You will be asked to provide your payment information, address, and phone number to complete sales and delivery transactions or, in the case of refunds your original packing slip and restocking fees, for audit and fraud prevention purposes.

On-line purchases and Data Security

To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place physical, electronic and managerial procedures to protect the information we collect online. When you enter sensitive information (such as a credit or Visa Debit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).

Secure Sockets Layer ("SSL") technology is used to protect the security of your credit card information as it is transmitted. SSL is the industry standard for secure commerce transactions. It is designed to prevent your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name and address.

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on the Website, you can contact us at info@sunrisebotanics.com.

Links

The Sunrise Botanics Web site may contain links to information at other Web sites. When you click on one of these links, you are moving to another Web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

General

Sunrise Botanics may amend this policy from time to time. If such amendments affect how we use or disclose personal information already held by our company in a material way, Sunrise Botanics will obtain consent.

Terms of use:

Use of this Website

This website is owned and operated by Sunrise Botanics and is intended for your personal use and information .Your use of this website is subject to the following terms and conditions (the "Terms") and all applicable laws. By accessing and browsing this website, you accept these Terms without limitation or qualification. If you do not agree with these Terms, whether in whole or in part, do not use this website. You are responsible for ensuring that your access to this website and the material available on or through it are legal in each jurisdiction in or through which you access or view the site or such material.

Accuracy of Information

The information, material, product specifications and prices on this website are subject to change at any time without notice. Sunrise Botanics does not represent or warrant that information, material, product specifications or prices on this website is up-to-date, accurate, error-free or complete. Sunrise Botanics does make all reasonable efforts to accurately display all products. The inclusion of any products on this website at a particular time does not imply or warrant that these products will be available at any time.

Information Transmitted

You acknowledge that information or material that you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable laws, such as personal information, which is subject to the website's Privacy Policy. You further acknowledge that any unprotected e-mail communication via the Internet is subject to possible interception, alteration or loss. You represent and warrant that the information or material that you provide electronically to Sunrise Botanics by accessing or using this website does not infringe the rights of any other person or entity, that, subject to the website's Privacy Policy, Sunrise Botanics may use that information or material, in whole or in part by any means whatsoever, including reproduction, retransmission or publication of the said information or material, or ideas, concepts or other information contained therewith, for the commercial purposes of Sunrise Botanics. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, Sunrise Botanics or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information.

Risks Related to the Internet

Communications via the Internet are susceptible to interception, loss or modification. Thus, no personal information should be transmitted by you to Sunrise Botanics by way of email, unless measures have been taken to ensure the security of the communication. You agree that Sunrise Botanics, as well as their respective directors, officers, and employees, assume no liability whatsoever towards you or a third party for any injury or damages suffered in relation to an email sent to Sunrise Botanics or by Sunrise Botanics on your request. You fully assume the risks associated with such a communication.

Viruses

Sunrise Botanics does not represent or warrant that the information or material, including any downloadable software, accessed from or through this website will be uninterrupted or free of errors, defects, viruses or other harmful components, or that any such problems that are discovered will be corrected.

Cookies

You consent to the use of "cookies" (small text files transferred to your browser by a website) by Sunrise Botanics. These cookies keep a record of your preferences, making your subsequent visits to this website more efficient and allowing Sunrise Botanics to provide improved service by personalizing content, banners, and promotions that you and other users will have access to. Most browsers are designed to accept cookies, but their settings can be easily modified so that cookies are refused (see your browser's help files for details).

Username and Password

Certain of the services and related features made available on this website may require registration or subscription. Should you choose to register or subscribe for any such services or related features; you agree to provide accurate and current information about yourself as required by the relevant registration or subscription process, and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for:

  1. Maintaining the confidentiality of any passwords or other account identifiers which you choose or are assigned as a result of any registration or subscription on this website, and
  2. All activities that occur under such password or account. Further, you agree to notify Sunrise Botanics of any unauthorized use of your password or account. Sunrise Botanics reserves the right to cancel or suspend your account registration or subscription at its discretion without any notice or liability to you. Sunrise Botanics and its affiliates, as well as their respective directors, officers, and employees, shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind arising out of, or in connection with, your failure to comply with this provision.

Orders and Shipping

Products displayed on this website may be unavailable, may have different specifications than those displayed on the website, or may be available at a price that is different than the price displayed on the website. Sunrise Botanics reserves the right, without prior notice, to limit the order quantity on any product or to refuse to sell a product to any customer, regardless of whether the customer received an email order confirmation, for any reason whatsoever. Sunrise Botanics may require verification of information prior to the acceptance or shipment of any order.

Sunrise Botanics accepts American Express, MasterCard, Visa and Paypal for payment of purchases made through the website. The cardholder or account holder must be the person who places the order. Sunrise Botanics does not retain your credit card information following authorization by the financial institution issuing the credit card. Sunrise Botanics does retain the authorization number for the transaction in case you wish to return the purchase for a credit.

Advertisements on the website are invitations to you to make offers to purchase products on the website and are not offers to sell. Your order will be deemed to be accepted only if and when Sunrise Botanics sends a shipping notice email to your email address. That shipping notice email constitutes the Sunrise Botanics’s acceptance of your order and forms a legally binding contract with the Sunrise Botanics. The total price of your order will be charged to your credit card or Paypal account prior to shipping.

Contests and Promotions

From time to time, Sunrise Botanics may make contests and promotions available to users of the website and others. All contests are governed by these Terms and the applicable Contest Rules. By participating in a contest/promotion through the website, you signify your agreement and acceptance of these Terms and the applicable Contest Rules.

Blogs, Forums and Chat Areas

This website may include bulletin boards, blogs, chat areas and forums (collectively "Forums") which allow feedback to Sunrise Botanics and users, and real-time interaction between users. Sunrise Botanics does not control the messages, information or files delivered to Forums, unless otherwise noted therein. However, Sunrise Botanics reserves the right at all times to monitor, edit, refuse to post or to remove any information or materials, in whole or in part, that in Sunrise Botanics’s sole discretion are objectionable or in violation of any of these Terms, and to deny any user access to the website. Users accessing Forums agree not to:

  1. Restrict or inhibit any other user from using and enjoying Forums;
  2. Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, or any blatant expression of bigotry, racism, hatred or harassment, including without limitation any transmission constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, provincial, federal or foreign law;
  3. Post, transmit, link to, or otherwise distribute any information, materials or content that do not generally pertain to the designated topic or theme of the particular Forum;
  4. Post or transmit or in any way exploit any information, software or material, for commercial purposes or which contains solicitations for sales or purchases, advertising, promotion or marketing;
  5. Use the Forums for any commercial purpose whatsoever.

By uploading materials to any Forum, you automatically grant (or warrant that the owner of such material expressly grants) to Sunrise Botanics a world-wide, perpetual, royalty-free, irrevocable and non-exclusive right and license to use, copy, adapt, exploit, televise, broadcast, transmit, communicate, publicly display and perform, distribute and create compilations and derivative works from, such submitted materials for any purpose whatsoever and in any manner, media or technology whatsoever, including, but not limited to all forms of television, wireless and online technology, now known or later developed. In addition, you warrant that all "moral rights" in such materials have been waived.

When participating in a Forum, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated. Sunrise Botanics cannot be responsible for the content or accuracy of any information, and will not be responsible for any reliance or decisions made based on such information.

Damages to Others

You agree and undertake not to introduce in or through this website any information or material which may be harmful to others. Among other things, you agree not to include, knowingly or otherwise, any error or defect in material or information that may, for instance, constitute libel, slander, defamation or an obscenity, or promote hatred or otherwise give rise to a criminal offence or civil liability on the part of any person or entity.

Changes to Terms

Sunrise Botanics may modify, alter or otherwise update the terms applicable to this website from time to time without notice and you agree to be bound by such terms as are in effect at the time you access this website.

Monitoring

Sunrise Botanics may monitor the access to this website and other activities in relation thereto. Sunrise Botanics may intervene to ensure the respect of these Terms, but makes no representation and gives no warranty as to said monitoring. By using and accessing this website, you consent to said monitoring should Sunrise Botanics proceed therewith and to any eventual intervention.

Links

Links and references to other websites are provided to you as a convenience only. Sunrise Botanics has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information or material, products or services posted or offered thereon. You may not create links from other websites to pages of this website other than to the main page, except if expressly permitted to do so by the Sunrise Botanics. (To obtain permission, contact our Website Administrator at info@sunrisebotanics.com)

Dealings with Third Parties

You acknowledge and agree that your correspondence or business dealings with any third parties, including any merchants or advertisers, found on, or through, this website or any of its services, including payment for and delivery of related products and services, and all other terms, conditions, representations and warranties related to such dealings, are solely as between you and such third parties. Sunrise Botanics as well as their respective directors, officers, and employees, assume no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable laws in connection with any such transactions shall be yours alone. You agree that Sunrise Botanics as well as their respective directors, officers, and employees, shall not be responsible or liable in any way for any loss or damage of any kind arising out of, or in connection with, any such dealings or transactions.

Indemnification

You agree and undertake to take up the interest, indemnify and hold harmless, Sunrise Botanics  including their respective directors, officers and employees, from all liability, claims, suits originating from a third party, and damages (including reasonable fees owed to lawyers and experts) arising out of or in connection with your failure to respect the present Terms or from any other act or omission on your part through your use of the Internet, your access to any website, including this one, or access to any website by anyone using your computer system with your permission and on your behalf.

Responsibility for your computer system

You remain entirely responsible for all damage caused to your computer system by

  1. The connection, configuration and compatibility of the different components of your computer system.
  2. The use of all material originating from any website whatsoever.
  3. Access to any website.
  4. The download of any data, software or viruses.

Sunrise Botanics assumes no liability whatsoever for the illegal access to your computer system by hackers nor for the quality, reliability, compatibility or speed of services provided by any Internet service provider.

Responsibility for Minors

In cases where you have authorized a minor to use website or any of its services, you recognize that you are fully responsible for:

  1. The online conduct of such minor;
  2. Controlling the minor's access to and use of the website or its services; and
  3. The consequences of any misuse by the minor. You acknowledge that some of the areas of this website may contain material that is inappropriate for minors.

Limitation of Liability

Sunrise Botanics as well as their respective directors, officers, and employees, will not be liable, whether towards you or a third party, for claims, losses, costs, expenses or damages of any kind, be they direct, indirect, incidental, special, consequential, exemplary or punitive, including without limitation, for breach of contract, strict liability, contractual or extra-contractual liability, tort, including negligence, or any other legal or equitable liability theory, arising out of or in connection with this website, its content, or the use thereof or access thereto. For greater certainty, but without limitation whatsoever and notwithstanding anything to the contrary, Sunrise Botanics as well as their respective directors, officers, and employees, will not be liable, whether towards you or a third party, for claims, losses, costs, expenses or damages of any kind, be they direct, indirect, incidental, special, consequential, exemplary or punitive, arising out of or in connection with the following:

  1. Telecommunications systems breakdowns, underperformance, delays, interruptions in service, electrical failures and blackouts, including such failures and problems having a negative impact on the communication, transmission, accuracy or prompt reception of information, material, messages or instructions between you and Sunrise Botanics or preventing, in whole or in part, the transmission of such information, material, messages or instructions;
  2. Your inability, at any time, to access any part of the website or its content, or the products and services offered on this website;
  3. Subject to the website's Privacy Policy, the interception, loss or disclosure of confidential or sensitive information communicated via the Internet, including personal information;
  4. The lack of reliability, prompt access or availability of this website or any part of its content and the products and services offered on this website; and
  5. The failure of Sunrise Botanics to take corrective measures.

The exclusions and limitations mentioned above shall apply even if Sunrise Botanics is advised of the possibility of such claims, losses, costs or damages.

Should you have any problem with the items or products that you have purchased on or through this website, please contact us. With the exception of the above, your sole and exclusive remedy is to discontinue using and accessing this website. To the extent that the jurisdiction to which you are subject does not allow any part of such exclusion or limitation of liability, such part does not apply

Copyrights and Trade-marks

Material on this website, including but not limited to texts, images, illustrations, software, HTML code, audio clips, and video clips, is owned or otherwise provided by the Sunrise Botanics who does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on this website is protected in Canada and in other jurisdictions by the Copyright Act and by all applicable international treaties. Consequently, the material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio, video or executable files, without the prior written consent of Sunrise Botanics. Trademarks, logos, and service marks (collectively, "Marks") displayed on this website, are registered or unregistered Marks of the Sunrise Botanics or others and the property of their respective owners, and may not be used without written permission from the owners of such Marks. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the Copyright Act.

Exclusion of Warranties

Sunrise Botanics makes no representation or warranty regarding the functionality, good working order or condition of this website, the information, applications, products, and services contained on this website, its suitability for use, or its use in an uninterrupted or error-free manner. All material, applications, products, services, and information on this website are provided to you "as is" without warranties of any kind. Sunrise Botanics disclaim all warranties and conditions, written or oral, statutory, express or implied, including without limitation, warranties and conditions of merchantability or fitness for a particular purpose or non-infringement of intellectual property rights.

All products purchased on or through this website are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal use, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, misappropriation or infringement of intellectual property rights.

These exclusions are in addition to any specific exclusions otherwise provided in these Terms. To the extent that the jurisdiction to which you are subject does not allow exclusion of certain warranties, such non permitted exclusions may not apply to you.

Termination

You acknowledge and agree that Sunrise Botanics, in its sole and absolute discretion, may, without notice to you, suspend, cancel or terminate your account or your use of, or access to, this website or any of its services, and remove and discard any information or content related to this website or any of its services (and your use thereof), for any reason, including where Sunrise Botanics believes that you have violated any of these Terms. You further agree that Sunrise Botanics shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with this website or any of its services or with any of these Terms, or with any conditions, rules, policies, guidelines, or practices of Sunrise Botanics or any of the services available on this website, your sole and exclusive remedy is to discontinue using this website or its services.

Reserve of Rights

All rights not expressly granted in these Terms are reserved to Sunrise Botanics. Nothing contained in these Terms shall be construed as conferring, by implication, estoppel or otherwise, any license or right under any copyright, patent, trademark or other intellectual property right of Sunrise Botanics or of any other person or entity.

Governing Law

This website is controlled and operated by Sunrise Botanics from Ontario, Canada and these Terms shall be governed by the laws applicable in the Province of Ontario and applicable federal laws of Canada, without reference to principles of conflict of laws. Any dispute arising from connected with or relating to this website, these Terms or any related matters must be resolved before the Courts of Province of Ontario sitting in the City of Toronto, Ontario, Canada, and you hereby irrevocably submit to the original and exclusive jurisdiction of those Courts in respect of any such dispute or matter.

Severability

If any provision of these Terms should be declared illegal, invalid or unenforceable by any court of competent jurisdiction, such illegality, invalidity or unenforceability shall not affect or render illegal, invalid or unenforceable such provision in any other jurisdiction nor shall it affect the legality, validity or enforceability of any other provision of these Terms and conditions in any jurisdiction.

Jurisdiction

This website is controlled and operated by Sunrise Botanics from Ontario, Canada. Sunrise Botanics makes no representation that the material on the website is appropriate or available for use in other locations. Those who choose to access this website from other locations may do so on their own initiative and are responsible for compliance with local laws, if and to the extent said local laws are applicable.

Survival

These Terms apply while you are accessing this website and remain in effect thereafter, subject to Changes in Terms herein. In the event that this website is no longer accessible to you, the provisions set out in Exclusion of Warranties, Limitation of Liability, Indemnification and Copyrights and Trade-marks of these Terms and conditions shall survive thereafter.

No waiver

Sunrise Botanics’s failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions shall not constitute or be construed as a waiver of any right or provision.

Assignment

This agreement is personal to you, and you may not assign your rights or obligations to anyone.

Entire Agreement

These Terms constitute the entire agreement between Sunrise Botanics and you pertaining to your use of this website, its services and content and supersedes any prior or concurrent agreements, communications and proposals, whether electronic, oral or written, between you and Sunrise Botanics with respect to the subject matter hereof.


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