Our default shipping agent is Canada Post and USPS. Sunrise Botanics has the right to change the courier for your order to FedEx or DHL if necessary.
In all cases, Sunrise Botanics passes on our heavily discounted rates to you, our customer. We do not operate our shipping department to make money! Our flat rate shipping is for a maximum of 2 kg. We reserve the right to change the shipping charges for remote locations such as NWT, Nunvavut, Alaska and Hawaii. If this occurs, you will be contacted for approval before your order is processed.
Orders are shipped from our central warehouse in Toronto, Canada. We currently ship ground courier to all provinces in Canada. We do not have any distributor. In cases of shipping arrangements other than standard ground service including expedited shipments, all additional charges for customs and or brokerage will be the responsibility of the customer.
Sunrise Botanics takes no responsibility for any loss, damages, or delay that may occur. Similarly, we must be notified should additional insurance be required. Without notification, we will ship products without insurance.
We currently do not require orders to be signed when delivered. However should customers want the signature required option, a fee of $10.00 will be charged by Canada Post or UPS.
If you call Canada Post to re-direct your parcel to another address OR if your address is input incorrectly or missing information and requires a Canada Post update - there will be a charge between $10-$15 which will be billed to the customer.
Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers. This includes the following:
- Customers using their own shipping account
- Customers using their own courier
- Customers arranging for a third party to facilitate shipping
Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we aren't held accountable for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer's credit card.
Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.
Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available at cost on bottles and raw materials.
Back orders, though rare, are not automatically shipped. Regular ordering policies will apply on arrival of stock.
For more information, please contact us 1-888-612-6461, or we can be reached through email at firstname.lastname@example.org
From time to time, we will offer flat shipping rates or free shipping subject to order weights and destinations.